Privacy Policy

This Privacy Policy comes into force on Jan 02, 2020.

Who is collecting your data?
Your data is collected and controlled by:

DREAM MULTIMEDIA TRADING LLC
NAIF STREET NUMBER 25
DUBAI - DEIRA
UNITED ARAB EMIRATE

What data is being collected?
We collect the following types of information on our users.

When you are purchasing anything on our site we collect billing information you provide :
    First and Last name
    Address
    City
    Postal code
    Country
   
How are we collecting it?
The personal data is collected by you inputting the data to the payment proccess

Why are you collecting it?
The only reason we collect personal data is to provide the service you for.

Newsletter - to send you updates about our new products, product updates, special offers.in future
When making the purchases on our website - to collect all data needed by law to process the purchase process.
Online Chat - to let you communicate with our staff to answer questions you may have and provide online support.
Support ticket system - to provide you with the support and answer any questions you may have regarding our products and by email or direct via our support.

How are we using it?
We are using your data to provide you best experience when using our website, to process your orders and provide support to you when and if needed.

Who will it be shared with?
We use processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use):

    Electronic payment processors, currently Paypal.
    Accounting software
    Couriers that you choose when placing an order with us. Currently we use UPS, EMSl and at times we may use other couriers at our discretion in order to fulfil your order.

How long will we store it?
The data will not be processed longer than the purpose for which it was collected. Your order history is required in order for us to provide you with technical and warranty support. BY Law require us to keep sales records for a minimum of 5 years after the relevant tax year when you placed an order with us.

How do we protect your information?
We implemented a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information credit card details will not be stored on our servers apart from the last four digits, this is required for us to complete refunds or payment adjustments when required to do so. We do not store any other credit/debit card details.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. One week before changes are applied.

Terms & Conditions

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in our store.

CREDIT CARD INFORMATION

We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.

When making an order online and paying by credit/debit card your information will be stored on a third party secure server provided by Paypal who are our online credit and debit card payment processor. Paypal use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the Internet. Details of all online transactions will be held for up to 5 years for tax and accounts purposes.

DIGITAL RECEIVER FIRMWARE/SOFTWARE

Dream Multimedia Trading supply all digital receivers pre-installed with the manufacturers default firmware unless stated otherwise. This in most cases will be for use as FTA (free to air) reception only. We do not offer support for any third party software/firmware or patches unless we have specifically stated otherwise and in some cases the loading/patching of software/firmware may void your warranty. Your warranty covers the actual receiver hardware only, this does not extend to setup and installation of the equipment though we may at our discretion extend this to provide support for use with FTA reception but strictly only where the provider permits for connection to their network. This includes all digital receivers we supply unless we have specifically stated otherwise.

Linux Enigma 2 Receivers - Many of our Linux Enigma 2 products have the option of pre-flashed 3rd party images, this is a free of charge service provided to our customers. We do not provide support for these 3rd party images, 3rd party plugins or Softcams of anykind. 3rd party images are flashed purely for the convenience of our customers. If you require support for any 3rd party image please visit the relevent support Forum for the image Team.

VIEWING CARDS

DREAM MULTIMEDIA TRADING LTD are not in control of satellite transmissions. With respect to all subscription based products, please be aware that all sales are final once subscriptions are activated / registered with the broadcaster, we are not able to offer any refunds or to accept returns once a viewing card has been activated or activation requested. DREAM MULTIMEDIA TRADING LTD act merely as agents for overseas broadcasters and are not in control of card activation times or any card entitlements update times and whilst we will provide unlimited support as best we can for equipment we have sold we are actually only  "contracted" to supply the satellite equipment (receivers, CAM, viewing card etc.) and not to supply programmes or guarantee card updates. We therefore cannot be held responsible should a broadcaster (or any affiliated company or service supplier) cease broadcasting, change encryption type, move frequency or make any change to the broadcast transmission or its content or card updates whatsover including merging with other broadcasters or re-branding of their services. If current legislation changes then it may become illegal to renew or assist in the service of subscriptions. Viewing by minors of any adult material is prohibited; the end user must take appropriate steps to ensure parental controls are in force.

ORDER CANCELLATIONS / RETURNS

Items arriving to the customer in a faulty condition or where the customer no longer requires the item(s) and wishes to return their product will be accepted for return providing we are notified in writing within 14 days of arrival. Items over 14 days of arrival or items which are custom made and/or a one off special order will not be considered for return. Where a product is faulty it will either be exchanged or refunded in full (at the buyers choice) within 14 days of the item arriving back with dream multimedia Trading and being confirmed as a genuine hardware fault.

In all cases you (the customer) will be responsible for the return delivery costs of any un-wanted goods/cancelled orders. If goods are faulty Dream multimedia Trading will generally arrange carrier collection which requires that the buyer make themselves reasonably available to allow a carrier to collect. Customers outside the UAE will be responsible for their own return delivery costs and shipping charges paid when order was created will not be refunded for returned unwanted goods.

We cannot cancel your purchase when:

• You return your product without proof of purchase
• There is a contract for services with the product and you have started using the services (e.g. pre paid smart cards or cams)
• The warranty seal has been broken on any item
• The goods were a special order built to your specification.
• If any illegal software / firmware / patches are found to been loaded to the receiver.
• Your order is a pre-order as this is treated as a deposit for goods therefore non-refundable.
• The goods have been used and not return in the original packing.

FAULTY PRODUCT RETURNS (after first 14 days of arrival but within warranty period)

All items on this website carry a full 12 month RTB (return to base warranty) unless stated otherwise. The customer is responsible for the return delivery costs. Dream multimedia Trading will be responsible for repaired product. All products will be repaired or replaced whenever possible,. Faulty items returned for repair or exchange, will be charged a return shipping and handling fee,. In the cases of any items being suspected of having a hardware fault in the first instance the customer should contact us by using any of the methods on our CONTACT US  page providing full purchase details..

SPECIFICATIONS

Technical data, dimensions, weights, etc. are given as a general guide rule only, no guarantee is given or implied that the goods will conform in absolute detail to the descriptions and illustrations. DREAM mULTIMEDIA TRADING reserves the right to amend the specifications and to withdraw goods from sale without prior notice.

12* MONTHS HARDWARE GUARANTEE

Warranty support is provided by DREAM MULTIMEDIA TRADING to the original purchaser of the goods only. We do not provide a transferable warranty to a third party except in exceptional circumstances and consideration to grant such permission will only be considered by written request.

ACKNOWLEDGMENT AND ACCEPTANCE OF ORDER

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Despatch times are subject to time of order and availability.

INSPECTION OF GOODS ON DELIVERY

You should inspect the products upon receipt and check that everything specified is included and that the item(s) do not appear to have been damaged in transit. You will be deemed to have accepted the order unless you notify us within 24 hours of receipt that there is a problem or if you wish to cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. In the respect of suspected damage in transit we may request photos of the physical damage as well as pictures of the packaging the parcel arrived in. If you fail to take any action to report damaged and/or missing items to us within 24 hours of receipt then we will not be obligated to accept any rejection by you of the goods at a later date.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site.  We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

These terms and conditions cover all of our online stores, full list can be found at www.sdftrading.com. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

ALL RECEIVERS SOLD ON THIS SITE ARE SOLD STRICTLY FREE TO AIR ONLY (FREE TO AIR CHANNELS). WE DO NOT PROVIDE ACCESS TO ANY PREMIUM PAY TV CHANNELS NOR DO WE PROVIDE SUPPORT FOR VIEWING ANY PREMIUM PAY TV CHANNELS. WE DO NOT PROVIDE SUPPORT FOR 3RD PARTY SOFTCAM'S, 3RD PARTY PLUGINS, IMAGES/SOFTWARE OR PATCHED FIRMWARE OF ANYKIND.

IMAGE FLASHING IS PROVIDED AS A FREE 'AS IS' SERVICE, WE DO NOT PROVIDE DIRECT SUPPORT FOR ANY 3RD PARTY LINUX/ENIGMA 2 IMAGE.

BY PLACING AN ORDER WITH US YOU ACCEPT ALL THE ABOVE TERMS AND CONDITIONS.

Refund Eligibility
Product Condition: To be eligible for a refund, the product must be returned in its original condition, including all accessories, packaging, and documentation.
Time Frame: Refund requests must be made within 14 days from the date of purchase. Products returned after this period are not eligible for a refund.
Proof of Purchase: A valid proof of purchase (original receipt or invoice) must be provided to process the refund.

Non-Refundable Items
Non-Refundable Products: The following items are not eligible for refunds:

• Products that have been used, damaged, or altered.
• Products without the original packaging or accessories.
• Software, digital downloads, and opened media items (e.g., CDs, DVDs).
• Gift cards and vouchers.
• Clearance or final sale items.

Refund Process
Return Shipping: The Customer is responsible for return shipping costs, except in cases where the product is defective or the return is due to an error by the Retailer.
Inspection and Approval: Upon receiving the returned product, the Retailer will inspect it to ensure it meets the eligibility criteria. If approved, the refund will be processed.

Refund Method
Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, an alternative method may be used at the Retailer's discretion.
Processing Time: Refunds will be processed within seven business days after the returned product is received and approved.

Exceptions
Defective Products: If the product is defective, the Customer may choose to receive a replacement or a full refund, including return shipping costs.
Incorrect Orders: If the Customer receives an incorrect order, the Retailer will cover the return shipping costs and provide a replacement or a full refund.

Customer Support
For any questions or assistance with warranty claims, customers can contact our customer support team at:

• WhatsApp: 0555985353
• Email: info@dmm-tv.com

Acknowledgment

By purchasing a product from Dream Multimedia Trading LLC the customer acknowledges that they have read, understood, and agreed to these warranty rules and conditions.